When a customer can't reach you, they move on. SaaSySMS gives your team a shared texting inbox — so every message gets seen, every appointment gets confirmed, and no customer falls through the cracks.
Mike T.
+1 (555) 412-8830
Hi, I need AC repair today — it's 94° and my unit stopped working
Hi Mike! We can have someone out by 2pm. Does that work?
Perfect, yes please!
Confirmed for 2pm. You'll get a text when the tech is on the way.
Dispatchers, techs, and CSRs all in one inbox — so no customer falls through the cracks.
Every tech, dispatcher, and CSR sees the same thread. No more "I thought you handled it."
Customers text your business number and your whole team sees it. Fast replies, no dropped balls.
Route jobs to the right tech by zip code, trade, or availability — right from the inbox.
Send appointment reminders and arrival windows automatically. Fewer no-shows, fewer calls.
Opt-out handling, suppression lists, and 10DLC registration handled for you.
Know exactly which customers are waiting and how long. Nothing falls through the cracks.
Tell us about your team and we'll handle the setup — number provisioning, 10DLC registration, and your first inbox — so you're texting customers within days, not weeks.
Have a question or want to learn more? We'll get back to you within one business day.